We ship within the EU/EEA, as well as to Switzerland, the UK, the UAE, and the US and more. If your country isn't listed, email us at contact@studiotuniq.com to discuss options.

Shipping is free on all orders above €300 within the EU. For Switzerland, the UK, the UAE, the US, and other destinations, shipping rates are calculated at checkout or quoted on request.

It depends on which rug you order. Some rugs are in stock in our studio in The Hague and ship within 48 hours — delivery then takes 2–4 days within the Netherlands and 3–14 days elsewhere in the EU. Other rugs are made to order by our artisans in Tunisia and take 5–8 weeks before they ship. International orders outside the EU may take up to 5 weeks once shipped, depending on customs. You'll see the current status on each product page.

Every product page shows the status just below the Add to cart button — green means in stock and ships quickly, orange means being woven to order and will take 5–8 weeks.

Yes, you have 14 days from receiving your order to request a return. Items must be unused, in their original packaging, and with all original tags attached. Return shipping costs are the buyer's responsibility.

Email us at contact@studiotuniq.com with your order number and "Return" in the subject line. Please do not send anything before we confirm your request.

We strongly recommend emailing us a photo of your room before ordering — we'll personally help you choose the right rug, size, and colors. This prevents disappointment on both sides. Reach us at contact@studiotuniq.com or DM @studio_tuniq on Instagram.

Sale items are final. Exchanges are possible within 14 days of delivery, but refunds are not available on discounted items.

We accept iDEAL, Bancontact, Visa, Mastercard, Maestro, PayPal, Klarna, Apple Pay, Google Pay, and Shop Pay.

Yes — Klarna is available at checkout, allowing you to split your payment into 3 interest-free installments.

If your rug is in stock and hasn't shipped yet, email us immediately at contact@studiotuniq.com. If your rug is already being woven to order, cancellations may not be possible once production has started.es are possible within 14 days of delivery, but refunds are not available on discounted items.

Yes — every rug is hand-woven by skilled women artisans in the Kef region of Tunisia using traditional techniques passed down through generations. Small variations in texture or color are a natural part of the handmade process and add to the character of each piece.

Yes. Most rugs can be made in a different size or color combination. Email us at contact@studiotuniq.com with what you have in mind and we'll let you know what's possible. No obligation.

We operate primarily online at the moment. If you'd like additional photos, a video, or styling advice before purchasing, just reach out — we're happy to help personally. If you are serious about buying a rug and are in doubt, we can arrange a visit to your home with 3-4 carpets of your choice for a small fee.

Vacuum gently on a low setting without a beater bar. Blot spills immediately with a clean cloth — don't rub. Avoid prolonged direct sunlight, which can fade natural dyes over time. For deep cleaning, you consult a professional rug cleaner. If you wish to do it yourself, make sure to clean it with cold water, a regular shampoo and a soft brush.

Email us at contact@studiotuniq.com or DM us on Instagram @studio_tuniq. We reply personally, usually within one business day.